SHIPPING

Processing Time:

• Online orders are processed and shipped within 2–3 business days.

• Additional processing time may be required during high-volume periods (promotions, sales, pre-Christmas), or across holidays.

New Zealand Shipping:

• Free shipping

• Shipping timeframe: 1-3 business days

• Orders to New Zealand: Shipped from Auckland, NZ via NZ Post or Post Haste.

USA Shipping:

• Free shipping

• Shipping timeframe: 3-5 business days

• Orders to USA: Shipped from Los Angeles, CA via UPS or USPS

Australia Shipping:

• $30 shipping

• Shipping timeframe: 5-7 business days

• Orders to Australia: Shipped from Auckland, NZ via Australia Post

Canada Shipping:

• $60 shipping

• Shipping timeframe: 5-7 business days

• Orders to Canada: Shipped from Los Angeles, CA via UPS or USPS

International Shipping:

• Unfortunately we do not offer international shipping at this time, please reach out to hello@ladailie.com for any international shipping requests and we will see what we can do!

RETURNS & REFUNDS

We want you to love your La Dailie purchase. If for any reason you’re not completely satisfied, we’re here to help. 

We accept returns within 30 days of delivery.

To start a return, you can contact us at hello@ladailie.com.

To be eligible for a return, your item must:

• be unused and unworn

• be in its original packaging

• be in resalable condition

• include any accessories or inserts provided

Refunds are issued for the value of the returned goods once received and processed, and will be made to the original payment method.

Shipping costs from the original order and return costs are not refundable.

Depending on your payment method, refunds may take up to 5 business days to appear in your account.

FAULTY OR DAMAGED ITEMS

If your order arrives damaged or faulty please contact us within 7 days of receipt. 

We’ll work with you to arrange a replacement, repair or refund where appropriate, and we’ll cover any reasonable return shipping costs.

DAMAGED DURING DELIVERY

If your parcel arrives damaged, please email us within 48 hours of delivery with:

• your order number

• photographs of the item

• photographs of the packaging

This helps us lodge a claim with the courier and resolve the issue as quickly as possible.

CONTACT US

If you have any questions about shipping, returns or your order, we’d love to hear from you.

Email: hello@ladailie.com